Refund Policy

Effective Date: January 11, 2025

At Brassitem.com (operated by Lockersadda), customer satisfaction is our priority. We are dedicated to providing a seamless, transparent, and fair experience when it comes to refunds. This Refund Policy governs the process for requesting and receiving refunds for products purchased through our marketplace, ensuring that both buyers and sellers are protected.

Please read this policy carefully before making a purchase or requesting a refund.

1. Scope of This Policy

This Refund Policy applies to all orders placed by registered users on www.brassitem.com, an online marketplace for brass products. It outlines the eligibility, procedures, and timelines for refunds and ensures compliance with applicable consumer protection laws.

2. Applicability

This policy applies to:

Individual customers and businesses purchasing products
Sellers registered on the platform offering brass products
Domestic transactions where refunds are permitted
Physical products listed and purchased through the platform

3. When Are Refunds Applicable?

A refund may be processed in the following situations:

Damaged Products

If the product is damaged during shipment or delivery.

Defective Products

If the product is not functioning as intended or has manufacturing defects.

Incorrect Products

If the wrong product, quantity, or variant is delivered.

Misrepresentation

If the product does not match its description, specifications, or images.

Order Cancellation

If the buyer cancels the order before it is shipped, or the seller cancels the order due to stock or logistics issues.

4. Refund Eligibility Criteria

                                Eligible For Refund
                                 Request made within 5-7 days of delivery
 Product is unused, undamaged, and in original packaging
 Adequate evidence provided (photos, description, etc.)
 For cancellations, request made before dispatch
 Custom items eligible only for defects, damages, or misrepresentation

                            

                                Not Eligible For Refund
                                 Product damaged due to misuse or negligence
 Request made beyond allowed period
 Essential parts or packaging missing
 Customized items not under defect/damage category

                            

5. Refund Process - Step by Step

1Submitting a Refund Request

Buyers must log in to their account and go to "My Orders"
Select the relevant order and click "Request Refund"
Provide the reason, attach supporting images, and submit the request

2Review by Seller

The seller will review the refund request within 3-5 working days
Additional information may be requested to verify the claim
Upon validation, the seller will approve or reject the refund request

3Product Return (if applicable)

Once approved, buyers may need to return the product
A logistics partner will arrange pickup from the provided address
The buyer must package the product securely to avoid further damage during return shipping

4Refund Approval

After inspecting the returned product, the seller will confirm eligibility
Refunds will be processed within 7-14 working days from approval

6. Refund Timeline

Stage	Expected Timeframe
Refund request review	3-7 working days
Return pickup arranged	2-5 working days
Refund processing	7-14 working days
Total estimated time	10-21 working days

Delays due to third-party payment processors or shipping partners will be communicated to the buyer promptly.

7. Mode of Refund

                         Refunds will be credited to the original payment method (credit card, debit card, UPI, net banking, etc.)
 Alternate modes of refund may be used only with buyer consent and platform approval
 Transaction charges imposed by payment gateways may be deducted depending on the situation

                    

8. Refund Amounts

Full Refund

Applicable for defective, damaged, or misrepresented products or cancellations before dispatch

Partial Refund

Applicable in cases where the product is used, damaged post-delivery, or missing components

Exclusions

Transaction fees, return shipping costs (unless seller is responsible), and other incidental expenses may be deducted

All deductions, if any, will be clearly communicated before refund processing.

9. Refund for Cancellations

Cancellations by Buyers

Allowed only before the product is shipped
Full refund processed to the original payment method
Payment gateway fees may be non-refundable depending on the provider

Cancellations by Sellers

Occur due to stock unavailability, logistical issues, or other unavoidable reasons
Full refund, including shipping charges if applicable, will be processed

10. Return Shipping Charges

                         If the product is defective or shipped incorrectly, the seller bears the cost of return shipping
 If the return is due to buyer preference or change of mind, the buyer may be responsible for shipping costs
 International shipments may incur customs duties or additional charges that are non-refundable

                    

11. Responsibilities of Buyers

Verify the product immediately upon delivery
Report issues within the allowed timeframe
Provide accurate information and valid evidence when requesting a refund
Pack the product securely when returning it to prevent further damage

12. Responsibilities of Sellers

Review refund requests promptly and fairly
Inspect returned products and process refunds transparently
Communicate any issues or delays clearly with the buyer
Maintain accurate records of transactions and claims

13. Dispute Resolution

Resolving Disputes

If disagreements arise between buyers and sellers:

Both parties are encouraged to resolve disputes through discussion
If unresolved, users can contact Brassitem.com customer support for assistance
Our mediation will follow platform policies and relevant laws to ensure fairness

14. Legal Compliance

This Refund Policy is governed by applicable consumer protection laws in India and ensures that all refund claims are handled in accordance with legal standards.

15. Contact Information

LockersAdda (for Brassitem.com)

Email: lockersadda@gmail.com

Phone: +91-7017302667

Website: www.brassitem.com

16. Final Notes

At Brassitem.com (lockersadda), we believe that trust and transparency are the foundation of a successful marketplace. Our detailed Refund Policy is designed to protect buyers from dissatisfaction and sellers from unfair claims, ensuring smooth and respectful transactions.

Thank you for being a valued member of the Brassitem community. We are committed to providing you with the best service and a secure shopping experience.