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Buyer Policy

Effective Date: [Insert Date]

At Brassitem.com ("Brassitem", "we", "our", or "us"), operated by LockersAdda, we are committed to providing an exceptional shopping experience while ensuring fairness, transparency, and customer satisfaction. This Cancellation & Return Policy outlines the terms and procedures for cancelling orders and returning products purchased on our platform. It applies to all users—buyers and sellers—interacting through our marketplace for brass products.

1. Scope and Purpose

This Cancellation & Return Policy applies to all transactions conducted through www.brassitem.com. It aims to:

  • Ensure that buyers can cancel or return orders in a structured and hassle-free manner
  • Provide sellers with clear guidelines to process cancellations and returns efficiently
  • Protect both buyers' rights and sellers' responsibilities while fostering trust and transparency

This policy is in addition to our Terms and Conditions and should be read in conjunction with them.

2. Definitions

Buyer

A registered user purchasing brass products from the platform

Seller

A registered business or individual offering brass products for sale on the platform

Order

A confirmed purchase initiated by the buyer

Return Request

A request made by the buyer to return or exchange a product due to damage, defect, or mismatch

Cancellation Request

A request to cancel an order before it is shipped

3. Order Cancellation Policy

3.1 Cancellation by Buyers

Buyers may request to cancel an order under the following conditions:

  • The cancellation request is made before the product is shipped by the seller
  • The cancellation is processed through the "My Orders" section on the website or by contacting customer support
  • Orders already shipped cannot be cancelled unless explicitly agreed upon by the seller
Cancellation Process:
  1. The buyer submits a cancellation request with order details
  2. The seller is notified and confirms the request
  3. Once approved, the order is cancelled, and the refund process begins
Refund Terms:
  • The full amount will be refunded to the original payment method
  • Any transaction or processing fees charged by the payment gateway may not be refundable depending on the provider's policy
  • Refunds will be processed within [7-14 working days], subject to the payment gateway and bank procedures
3.2 Cancellation by Sellers

Sellers may cancel orders due to:

  • Product unavailability or stock issues
  • Shipping constraints or logistical problems
  • Suspected fraudulent transactions or invalid payment methods

Upon cancellation, the buyer will be informed immediately, and a full refund will be issued promptly.

3.3 Cancellation by Brassitem/LockersAdda (Platform)

We reserve the right to cancel any order if:

  • Fraudulent, unauthorized, or suspicious activity is detected
  • The product is prohibited under applicable laws
  • Technical/system errors affect order validity

4. Return Policy

4.1 Eligible Products for Return

Buyers may request returns in the following cases:

  • The product is damaged during shipping
  • The product is defective or not functioning as intended
  • The product received is significantly different from the description provided
  • The wrong product or quantity has been delivered
  • The product is unused, in original packaging, and in saleable condition
4.2 Conditions for Return

For a return to be accepted:

  • The product must be unused and in its original packaging
  • All accessories, manuals, or parts must be included
  • The return request must be made within [7 days] of receiving the product
  • The buyer must submit valid evidence (photos, description) to support the claim
4.3 Non-Returnable Items

Certain items are not eligible for returns due to hygiene, safety, or seller-specific restrictions, including but not limited to:

  • Custom-made or personalized items
  • Perishable goods (e.g., food, flowers)
  • Intimate products (e.g., innerwear, personal care items)
  • Electronics and appliances after seal/tamper-proof packaging is opened
4.4 Return Process
1Initiating a Return

Buyers can initiate a return request by:

  • Logging into their account and selecting the relevant order
  • Clicking on "Return Request" and filling out the required details
  • Uploading supporting images where applicable
2Seller Review

The seller will review the request within [2-5 business days], verify the issue, and provide feedback.

3Pickup and Return

Once approved:

  • A logistics partner will arrange for pickup of the product from the buyer's address
  • The buyer must package the item securely to avoid further damage during transit
  • The seller will inspect the returned item once it is received
4Refund Process

Once the returned product is received and verified by the seller, the refund will be processed as follows:

  • Refunds will be credited to the original payment method
  • The time required for the refund depends on the payment gateway and bank processing times
  • In case of partial refunds due to product damage or usage, the seller will communicate the applicable deductions before processing the refund

5. Refund Policy

  • Refunds are applicable only if the return is approved by the seller
  • The refund amount will depend on the condition of the product and the reason for return
  • In cases where the product is defective or wrongly delivered, the full amount, including shipping costs, will be refunded
  • In cases where the product is returned for buyer's change of mind, return shipping costs may be borne by the buyer
  • Refunds are initiated only after successful inspection of returned items
Refund timelines:
  • Prepaid Orders: Refunded to the original payment method within 5-7 business days
  • Cash on Delivery Orders: Refunded to the customer's bank account via NEFT/UPI within 7-10 business days
  • In case of cancellation before shipment, refunds are initiated within 48 hours

6. Exchange Policy

7. Replacement Policy

  • If the product is eligible and stock is available, customers may opt for a replacement instead of a refund
  • Replacement will be processed only for the same product (size/color may vary if requested and available)
  • If the replacement is not available, a full refund will be issued

8. Seller Responsibilities

Since Brassitem.com is a marketplace, each seller is responsible for:

  • Accurately describing their products
  • Ensuring proper packaging and timely shipping
  • Accepting returns for defective, damaged, or misrepresented products
  • Complying with Indian Consumer Protection (E-commerce) Rules, 2020

9. Customer Responsibilities

Customers are expected to:

  • Provide accurate delivery details
  • Preserve packaging and product condition for return eligibility
  • Cooperate during pickup and verification process
  • Avoid misuse of the cancellation/return facility (repeated false claims may result in account suspension)

10. Shipping Costs and Charges

  • Initial shipping charges are determined by the seller and may vary based on location and product size
  • Return shipping costs will be borne by the buyer unless the product is defective, damaged, or wrongly shipped
  • Any customs duties or taxes applicable in case of international orders are the responsibility of the buyer
  • In case of seller error (wrong or defective product), return shipping charges will be refunded or covered by the seller

11. Conditions That May Void Returns

  • The product is damaged after delivery due to misuse or negligence
  • The product is not in its original condition or packaging
  • The product is a customized or personalized order (unless defective)
  • The return request is made after the allowed return period

12. Dispute Resolution

13. Legal Compliance

This policy adheres to applicable consumer protection laws in India and ensures that all returns, cancellations, and refunds are processed in compliance with regulatory requirements.

14. Important Notes

  • All requests must be made within the return period specified by the seller, usually within 7-15 days of delivery unless otherwise stated
  • Buyers are advised to inspect the product immediately upon delivery and report any issues within 48 hours
  • Sellers must process cancellations and returns in a timely manner and maintain accurate records to avoid disputes

15. Contact Information

For any questions related to cancellations, returns, or refunds:

Email: lockersadda@gmail.com

Phone: 7017302667

Address: Aligarh U.P

16. Final Notes

We value your trust and aim to make every transaction smooth and transparent. Our Cancellation & Return Policy reflects our commitment to customer satisfaction, fairness, and professional conduct. Whether you are a buyer or seller, we encourage open communication and responsible actions to ensure a reliable marketplace experience.

Thank you for choosing Brassitem.com — where craftsmanship, convenience, and customer care meet.