Shipping Policy

Effective Date: January 1, 2025

At Brassitem.com (operated by LockersAdda), we are committed to providing a reliable and seamless shipping experience for customers across India and around the world. Our Shipping Policy outlines the procedures, timelines, charges, and responsibilities involved in delivering brass products purchased through our marketplace.

Please read this policy carefully to understand how your orders will be processed and delivered.

1. Scope of Shipping

This Shipping Policy applies to all orders placed by buyers through www.brassitem.com. It covers domestic and international shipments, shipping partners, delivery timelines, tracking, handling of lost or damaged items, and related charges.

2. Shipping Partners

We work with trusted courier and logistics partners to ensure safe and timely delivery, including but not limited to:

Ship Rocket

Big Ship

Ekart

Delhivery

For larger shipments or bulk orders, specialized freight and cargo services may be arranged based on availability and customer requirements.

3. Shipping Locations

Domestic Shipping

We currently ship across all states and union territories in India

International Shipping

For international orders, shipping is available to selected countries through courier or freight services

Additional charges such as customs duties, import taxes, and handling fees may apply for international orders and will be communicated during checkout

4. Order Processing Time

Orders are processed within 1-3 business days after payment confirmation
Customized or bulk orders may require additional processing time (7-15 days)
Shipping timelines begin once the order is dispatched from the seller's location

5. Estimated Delivery Time

Domestic Shipping (India)

Standard Shipping

3-10 business days depending on the destination

Express Shipping

1-3 business days available for select locations at an additional cost

International Shipping

Currently, Brassitem.com ships only within India. International shipping will be introduced in the future with updated terms.

6. Shipping Charges

Free Shipping

Some sellers may offer free shipping on selected products or above a minimum order value.

Standard Shipping Fee

Displayed at checkout before you confirm payment.

COD Charges

Additional fees may apply for Cash on Delivery orders.

Bulk/Heavy Shipments

Products that are oversized or heavy may attract extra charges (informed before order confirmation).

7. Delivery Process

                         Orders are delivered through trusted courier partners (e.g., Delhivery, Shiprocket, Ekart, Bigship etc.)
 Customers will receive tracking details once the order is dispatched
 Deliveries are made to the shipping address provided at checkout
 For high-value orders, customers may be required to show ID proof at the time of delivery

                    

8. Order Tracking

Once the order is shipped, tracking details will be provided via email, SMS, or account dashboard
Buyers can track their orders through the logistics provider's website or app
Updates regarding estimated delivery time, delays, or exceptions will be communicated promptly

9. Open-Box Delivery (Where Available)

Open-Box Delivery Service

To ensure customer satisfaction, Brassitem.com may provide open-box delivery services for selected pin codes and products:

Customers can open the package in the presence of the delivery agent
If the product is damaged, missing, or incorrect, the customer can reject the delivery immediately
Once accepted, normal return and refund rules apply

10. Packaging and Handling

                         All products are carefully packed to ensure safe transportation
 Fragile items are wrapped with protective materials and packaged in sturdy boxes
 We recommend inspecting the package upon delivery before signing off
 Buyers should report any visible damage or tampering immediately

                    

11. Seller Responsibilities

Each seller/vendor on Brassitem.com is responsible for:

Proper and secure packaging of products
Dispatching orders within the committed time
Sharing correct shipping information and complying with courier requirements

12. Customer Responsibilities

To ensure smooth delivery, customers must:

Provide accurate and complete shipping details (address, landmark, contact number)
Ensure someone is available at the delivery address to receive the package
Inspect the package for visible damage before accepting delivery
Cooperate with delivery partners for OTP/ID verification where required

13. Undeliverable Orders

When Orders Become Undeliverable

Orders may be marked as undeliverable if:

The customer is not available at the address after multiple attempts
The address/contact details are incorrect
Delivery is refused at the doorstep

In such cases:

The order will be returned to the seller
Refund (if applicable) will be processed after deducting two-way shipping charges

14. Delays & Force Majeure

While we strive for timely deliveries, Brassitem.com (LockersAdda) is not responsible for delays caused by:

Natural Disasters

Floods, earthquakes, storms, etc.

Operational Issues

Strikes, lockdowns, courier company issues

Address Errors

Incorrect shipping details provided by customer

15. Lost or Damaged Shipments

                         If an order is lost or arrives damaged, the buyer must report the issue within 48 hours of delivery
 The seller or logistics partner will investigate and resolve the issue, including issuing refunds, replacements, or insurance claims as applicable
 Buyers are advised to keep photographs of the damaged packaging and product for reference

                    

16. Address Accuracy

Buyers must ensure that the shipping address provided at checkout is accurate and complete
If delivery fails due to an incorrect address, buyers may be responsible for additional shipping charges or re-dispatch costs
We are not liable for orders returned due to address errors

17. Customer Support

For any queries regarding shipping, delivery status, packaging, or lost shipments, you can contact us at:

LockersAdda (for Brassitem.com)

Email: lockersadda@gmail.com

Phone: 7017302667

Address: Vikas Nagar Aligarh (U.P)

Our customer support team is available to assist you with tracking, claims, and resolving shipping-related issues.

18. Final Notes

At Brassitem.com (lockersadda), we believe that timely and safe delivery is a critical part of a positive customer experience. Our Shipping Policy is designed to ensure that you receive your brass products in perfect condition, as quickly and securely as possible.

We appreciate your trust and look forward to serving you with quality products and reliable delivery services.