Privacy Policy

Effective Date: January 11, 2025

Last Updated: January 11, 2025

Brassitem.com ("Brassitem", "we", "our", or "us") is an online multivendor marketplace owned and operated by LockersAdda. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile application, or services.

By accessing or using Brassitem.com, you agree to this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

Buyers, sellers, and visitors using Brassitem.com
All services, features, and functionalities provided through our platform
Both personal users (consumers) and business users (vendors/sellers)

2. Information We Collect

We collect information in the following categories:

(A) Personal Information (Buyers & Users)

Full name, email, phone number, shipping & billing address
Payment information (processed securely through third-party payment gateways)
Account details like username, password, and order history

(B) Vendor/Seller Information

Business name, GST number, PAN details
Bank account information for settlements
Product catalogue, pricing, and order details

(C) Technical & Usage Data

Device type, IP address, operating system, and browser type
Cookies, session logs, and browsing behaviour
Clickstream data (pages viewed, time spent, search terms)

(D) Communication Data

Emails, chats, or messages exchanged with our customer support
Feedback, reviews, and dispute resolution records

3. How We Use Your Information

We use your data for the following purposes:

Order Processing & Delivery

To process orders, deliver products, and handle returns/refunds.

Account Management

To create, update, and maintain buyer or seller accounts.

Payment Processing

To facilitate secure payments and settlements.

Customer Support

To respond to queries, complaints, and support requests.

Platform Improvement

To enhance website functionality, design, and user experience.

Legal Compliance

To comply with Indian IT Act, Consumer Protection (E-commerce) Rules, GST laws, and other applicable regulations.

Fraud Prevention & Security

To monitor transactions, detect suspicious activity, and protect against misuse.

Marketing & Communication

To send promotional offers, newsletters, and updates (you may opt-out anytime).

4. Sharing & Disclosure of Information

We respect your privacy and do not sell your personal data.

However, we may share information in the following cases:

With Sellers/Vendors

When you place an order, relevant details are shared with the vendor for fulfilment.

With Service Providers

Logistics partners, courier companies, payment processors, and IT service providers.

With Legal Authorities

When required by law, regulation, court order, or to protect rights and safety.

With Business Partners

In case of mergers, acquisitions, or business transfers (with proper safeguards).

5. Cookies & Tracking

Brassitem.com uses cookies and similar technologies to:

Remember login sessions and preferences
Track browsing behaviour for better recommendations
Measure website traffic and performance
Provide personalized marketing

You may disable cookies in your browser settings, but some features may not work properly.

6. Data Security

 We use encryption, firewalls, and secure servers to protect your data
 Payment transactions are processed only via authorized payment gateways
 Access to sensitive information is restricted to authorized personnel only

                            While we take strong measures, no system can guarantee 100% security.

7. Data Retention

Buyer Data

Retained as long as your account is active or required for order processing

Seller Data

Retained as long as business operations and compliance obligations require

Financial Records

Kept as per Indian taxation and regulatory laws

8. Your Rights

As a user of Brassitem.com, you have the right to:

Access and review the personal information we hold about you
Correct or update inaccurate information
Request deletion of your account (subject to regulatory requirements)

Opt-out of marketing and promotional communications
Request a copy of your data, wherever legally applicable

9. Children's Privacy

Brassitem.com is intended for users aged 18 years and above. We do not knowingly collect information from minors. Parents/guardians are advised to monitor children's online activities.

10. Third-Party Links

Our platform may contain links to third-party websites/apps. We are not responsible for the privacy practices of external sites and encourage you to review their policies.

11. International Data Transfers

Currently, Brassitem.com operates under LockersAdda. If in the future data is transferred outside India, it will be done with adequate security safeguards in compliance with Indian data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated "Last Updated" date. Significant changes will be notified via email or platform notification.

13. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and applicable rules, the details of the Grievance Officer are provided below:

Grievance Officer

LockersAdda (for Brassitem.com)

Email: lockersadda@gmail.com

Phone: +91-7017302667

Website: www.brassitem.com

You may contact the Grievance Officer for complaints, concerns, or requests related to your personal data and privacy rights.